Support & Help Center

CAPAS Live is a B2B enterprise application. Your company administrator will provide you with a registered phone number and a CAPAS PIN. Enter these on the login screen to access the app. If you have access to multiple company accounts, you will be prompted to select one after login.

Please contact your company administrator to reset your PIN. For security reasons, PIN resets can only be performed by authorized administrators through the CAPAS admin dashboard. Upon reset, you will be assigned a temporary PIN and prompted to change it on your next login.

Please check the following:
1. Ensure push notifications are enabled for CAPAS Live in your device Settings.
2. On iOS, go to Settings → Notifications → CAPAS Live and make sure notifications are allowed.
3. Ensure you have a stable internet connection (Wi-Fi or cellular data).
4. Try logging out and logging back in to refresh your device registration.
If the issue persists, contact us at spgsapp@gmail.com.

Yes. Each account supports up to 2 devices simultaneously. If you log in on a third device, the oldest session will be automatically removed to maintain the 2-device limit. Alerts will be sent to all active devices.

Critical Alerts are high-priority security notifications (e.g., intrusion, theft, fire) that bypass your device's Do Not Disturb and silent mode settings. This is an Apple-approved feature designed to ensure that urgent security events are never missed. Your company administrator configures which alert types are classified as critical.

Open the alert detail screen, then tap the image to view it in fullscreen. From there, use the download button to save the media to your photo library or the share button to share it via Messages, Email, AirDrop, or any other app. Videos can be saved and shared using the same buttons on the video player overlay.

Yes. All communication between the app and our servers is encrypted using HTTPS/TLS. Your CAPAS PIN is stored as a bcrypt hash (never in plain text), and authentication tokens are stored in your device's secure storage (iOS Keychain / Android Keystore). We do not sell, share, or use your data for advertising. For full details, see our Privacy Policy.

Open the app, go to the settings or profile section, and tap Log Out. This will remove the current device from your active sessions and stop push notifications on that device. Your other devices will remain active.